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  • 📄 Terms of Service – Maxi-Cab.com

  • Thank you for choosing Maxi-Cab.com, your trusted transport partner in Singapore, Malaysia, and Thailand. Please read our Terms of Service carefully before confirming your booking.

 

💲 Pricing & Charges

  • All prices are quoted in Singapore Dollars (SGD).

  • Rates are inclusive of chauffeur, fuel (petrol), ERP charges, and parking fees.

  • Minimum hourly charges apply as per rates listed on our official website.

  • For service extensions, any time exceeding 15 minutes will be billed per hour.

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⏳ Booking, Cancellations & Refunds

  • Booking is confirmed only upon full payment.

  • Last-minute bookings require at least 20–30 minutes' notice and are subject to availability.

  • Vehicle replacement in case of breakdowns will take approximately 20–30 minutes or the earliest possible time.

🚫 Cancellation Policy

  • Cancellations made less than 48 hours before pickup: ❌ No refund.

  • Coach bookings cancelled less than 7 days before pickup: ❌ No refund.

  • For all other cancellations: ✅ 50% refund of base fare.

 

🕒 Waiting Time Charges

🔁 Transfers / Departures:

  • Waiting time over 20 minutes and up to 45 minutes will be considered as a two-way transfer charge.

  • Waiting time over 45 minutes will be charged as a disposal service (minimum 3 hours).

✈️ Airport Arrivals:

  • Enjoy complimentary 45 minutes of waiting time after flight lands.

  • After 45 minutes, a fee of $10 per 10-minute block applies (up to 3 blocks or 30 minutes).

  • Waiting time beyond 75 minutes (45 mins + 30 mins) will be billed as a disposal booking (minimum 3 hours).

  • If waiting time is between 60 and 90 minutes, it will be billed as a two-way transfer.

 

🌙 Surcharges

  • Midnight surcharge (2300hrs – 0700hrs):

  • Regular vehicles: $15 per transfer or $15/hour

  • Coach services: $25 per transfer or $25/hour

  • Additional charges may apply during:

  • Public holidays

  • Festive seasons

  • Major national or international events

 

🚘 Vehicle Policy

  • Maxi-Cab.com reserves the right to upgrade or change the vehicle at any time, with no additional charge to the customer.

  • Strictly no eating or drinking is allowed inside the vehicles. This is to ensure hygiene, cleanliness, and comfort for all passengers.​

 

For any questions or clarifications, please contact our support team

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